Galaxy Note 7 Customers Offered Samsung Galaxy, Note 8 Under New Upgrade Program
The Samsung electronics company is offering an upgrade program option to Samsung Galaxy Note 7 customers in South Korea, who trade in their recalled device for a Samsung Galaxy S7 smart phone, marking its latest attempt to retain customers.
In a statement on Monday, Samsung company said customers who trade in their Samsung Galaxy Note 7 smartphones for either a flat screen or curved screen version of the Samsung Galaxy S7 phone can trade up for a Galaxy S8 or Galaxy Note 8 phones launching next year through an upgrade program.
(Also see: Samsung Galaxy Note 7)
The world's top phone maker permanently ended Samsung Galaxy Note 7 phone sales due to continued reports of fire from the flagship device. In addition to this offering refunds or exchanges for a Samsung Galaxy S7 phone, the Samsung has already offered economic incentives amounting to KRW (South Korean Won) 100,000 ($88.39) to affected customers in South Korea.
In offering the Samsung Galaxy Note 8 upgrade option, the company indirectly reinforced previous statements that the Samsung Note series will not be discontinued. The Samsung company said the availability of such a program in other markets will be dependent on the current situation in each country.
The Samsung has stepped up marketing and promotion for its Galaxy S phones to try to make up for some of the lost sales. The Samsung Galaxy Note 7 phone collapse already cost the Samsung company $5.4 billion in operating profit between the third quarter of this year and the first quarter of 2017.
In a statement on Monday, Samsung company said customers who trade in their Samsung Galaxy Note 7 smartphones for either a flat screen or curved screen version of the Samsung Galaxy S7 phone can trade up for a Galaxy S8 or Galaxy Note 8 phones launching next year through an upgrade program.
(Also see: Samsung Galaxy Note 7)
The world's top phone maker permanently ended Samsung Galaxy Note 7 phone sales due to continued reports of fire from the flagship device. In addition to this offering refunds or exchanges for a Samsung Galaxy S7 phone, the Samsung has already offered economic incentives amounting to KRW (South Korean Won) 100,000 ($88.39) to affected customers in South Korea.
In offering the Samsung Galaxy Note 8 upgrade option, the company indirectly reinforced previous statements that the Samsung Note series will not be discontinued. The Samsung company said the availability of such a program in other markets will be dependent on the current situation in each country.
The Samsung has stepped up marketing and promotion for its Galaxy S phones to try to make up for some of the lost sales. The Samsung Galaxy Note 7 phone collapse already cost the Samsung company $5.4 billion in operating profit between the third quarter of this year and the first quarter of 2017.
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